FAQs

General Questions

  • No. If you or someone you know is in immediate danger, please call 911 or your local emergency number.

    For U.S. clients - If you or someone you know is in a mental health crisis, you can also:

    1) Call or text 988 to connect with the 988 Suicide & Crisis Lifeline

    2) Chat with them at https://988lifeline.org/chat/

  • Not at this time.

    However, Simple Practice automatically generates super bills for you that can be submitted to your insurance for reimbursement IF you work with a licensed therapist on our team who assigns you a mental health diagnosis code. Check with your own insurance provider before booking a session to see if they’ll accept a Superbill for reimbursement, and if so, what their parameters are for that.

    Please note that not all of our therapists offer diagnosis codes, and we highly suggest confirming with them directly during your first session whether or not they can.

    Current members of our team who may offer a mental health diagnosis at their discretion: Amaryah Reedy, Brenae Zanders, Dara Fields, Jennifer Brehme, John Mathews, Liana Gibson

  • Due to their busy schedules, they don’t typically see clients except through referrals.

    If you’re interested in joining our trauma & addiction program, Yvonne would be happy to meet with you for a consultation.

  • We offer a limited number of after-hours and Saturday appointments. This will depend on your minister’s availability, and you can indicate your preference on your intake forms.

  • Please visit the “Sozo Internship” tab on our website for details about our internship program.

    We also suggest heading over to www.bethelsozo.com for information about the Sozo book, e-courses, and regional Sozo leaders/ministries.

  • Thank you for your generosity! All donations are used to expand the work of our ministry.

    Go here to donate.

  • Our goal is to steward our environment and our clients well for the safety, health, and healing of all our clients and staff.

    We’re excited to partner with you on your inner-healing journey. Still, we reserve the right to refuse service or entrance to anyone who threatens the safety of our staff or other clients, does not adhere to our policies, or who we feel we are not the best fit for.

    For everyone we encounter, we pray that as you follow God, He would lead your next steps and that you would receive blessing, healing, and direction.

HIPAA & Account Policies

  • HIPAA is a federal law designed to protect individuals’ sensitive patient health information.

    As a result, we cannot discuss a person’s account (or even confirm/deny that an individual even IS a client of ours) with anyone else - including their spouse - unless our client lists that person’s name on their “Release of Information” (ROI) form.

    You may add or revoke permission on your ROI at any time. Simply contact our front desk to notify us of your desired change. We’ll send you a new ROI form as needed.

  • This is entirely up to you! However, please note that we can’t discuss you or your account (including appointments/billing) with anyone who isn’t released by you, including your spouse.

    For joint sessions, we require both individuals to release each other in their joint profile ROI forms. This allows our team to talk with both individuals about their joint account. Please note that you don’t have to release the same person in your individual account.

  • If your account has been deactivated due to an outstanding balance, please contact our office and pay the full balance. When the balance owed has been paid, we’ll reinstate your account if you choose.

Appointments

  • Have we sent you a confirmation email that you’ve been added to a minister’s caseload? (You won’t be able to book until you get this email.)

    If you’ve received that email and are still having trouble, please go to our Client Portal page to watch our help videos.

  • Please turn on your email and text notifications through the Simple Practice client portal. You’ll receive appointment reminders through whatever means you’ve enabled.

    Please “whitelist” our email address (transformationcenter@bethel.com) and the Simple Practice emails, so that you’ll always receive them in your inbox.

  • You’ll receive the appointment link in 2 separate emails. One will arrive in your inbox 24 hours before your appointment, and a second email will arrive about 10 minutes before your appointment. Check your spam folder if you don’t see these emails in your inbox.

    To make sure you always get our emails in your inbox, please “whitelist” our email address (transformationcenter@bethel.com) and the emails from Simple Practice.

  • We offer online booking! The "client portal" tab gives more information about this process, including a help video. Here's a summary of the process:

    1) Submit "book an appointment" form on our website.

    2) Complete intake paperwork through the link that's emailed to you.

    3) Our team will read through your paperwork and add you to a minister's caseload. You may indicate a preferred minister on your intake forms.

    4) When you receive an email from us confirming that you’ve been added to a minister’s caseload, you’ll get a link to book. You can book appointments up to 3 months in advance.

  • We believe that breakthrough obtained during a Sozo session can be best sustained when individuals take time to process their session before booking another. This means that (under most circumstances), we don't book more than one Sozo per day.

  • We want to partner with you and any other mental/spiritual health providers that you're already working with. Before one of our team members will be able to see you, please check in with your current counselor/therapist to ensure they're okay with you coming to the Transformation Center.

  • Please submit a referral request, so that we can rematch you without you needing to complete the intake forms all over again.

    If you’ve met with your last minister within the past 3 months, we’ll include them in the referral process. This may increase the overall processing time.

    Ministers will not take your request for a referral personally as their goal is to help further your healing. We want to work as a team (you, your old minister, and TC admin) to get on the same page, so that you can get the breakthrough you’re seeking.

    We hold our staff to a high standard of excellence and professionalism. Please do not hesitate to submit a referral request for any reason, including if you:

    • Have never met with your assigned minister and/or feel they are not the best fit;

    • Are requesting a referral due to a grievance that you have with your current minister; or

    • Want to try a different service and your current minister doesn’t offer it.

    Note: Clients are typically limited to seeing one minister at a time so that they can build a relationship with their minister and so that both the client and our staff can have clarity on the client’s next steps. We believe this will best help further our client’s healing process.

Billing & Fees

  • Our rates are $115 per appointment for standard sessions. Bethel students and staff members are eligible for an $85 discounted rate for standard sessions and a $25-$50 discount for non-standard services. See “How Does the BSSM Discount Work” section below for more details.

    Limbic Release Sozos cost $150.

    Art Sozos are 2 hours long, and clients are required to purchase/provide additional supplies. Video art Sozos cost $125 (Bethel student/staff = $100), and in-person art Sozos cost $150 (Bethel student/staff = $125).

    Individual Financial Sozos and EMDR counseling sessions are 50 minutes cost $175. Couples’ Financial Sozos are 90 minutes and cost $200.

    The 30-minute consultation for the addiction and trauma program costs $30. If you join the addiction program, the cost is unique to your specific treatment plan. This is because it is designed specifically for you by Yvonne Martinez through our local nonprofit Shasta Blue Sky.

  • Our ministerial team isn’t paid by Bethel, and for many, this is their primary source of income. We charge for sessions to honor their time and expertise. Most members of our team have decades of experience, education, and training.

  • Please reach out to our front desk team and request a financial aid form. We offer a sliding fee scale, and we’ll see what you may qualify for.

  • Bethel has pastors on call who are happy to pray for you. Please call 530-255-2066.

  • Yes! If you’re wanting someone to pay for sessions for you, there are a few options:

    1. You can give us verbal or written consent for a one-time payment. This will allow whoever you name to make a one time payment which will leave a credit on your account for however many sessions that payment covers. To select this option, please call or email our office.

    2. We can send you a new Release of Information (ROI) form and you can name a specific person/people who will have access to pay for your sessions. To select this option, please call or email our office and request a new ROI.

  • Not at this time.

  • All clients input their credit/debit card information into our online portal while completing intake paperwork. You will not be charged when entering this information, and it is completely safe and secure in Simple Practice. Our team can't access or change your information.

    Your card will be charged at midnight on the day of your appointment.

  • Please contact our front desk at transformationcenter@bethel.com to notify us if Simple Practice isn't accepting your credit card. We'll help you find a solution.

  • All currently-enrolled Bethel students with an assigned RGP/Mentor/Overseer (not alumni or online part-time students in between phases) are eligible for an exclusive student discount at the Transformation Center (TC). By default, you will not be processed as a student and will be charged the standard $115 appointment cost.

    To receive the optional Bethel Student discounts, we ask you to sign a Release of Information form authorizing your current Bethel school team (RGP/Mentor and administrative personnel). This does not enable them to make changes to your account but to discuss and receive existing account information (session notes, etc.) with/from us when needed to better serve you during your school journey.

    Releasing your Bethel School staff will reduce your standard session rate to $85. Standard sessions include general Sozos, counseling, and coaching.

    Specialty services with non-standard pricing include:

    -EMDR (50-min. session; Normally $175; $125 for students)

    -Financial Sozos for Individuals (50-min. session; Normally $175; $125 for students)

    -Financial Sozos for Couples (1.5 hr. session; Normally $200; $175 for students)

    -Art Sozos (2.5 hr session; Normally $150; $125 for students; clients required to bring additional supplies)

    If your RGP sends you to the Transformation Center AND scholarships a portion or all of the cost, then your Bethel School will cover a portion of your session(s), up to $85. If your RGP/mentor has discussed partially or fully scholarship your session with the TC, you are responsible for ensuring that the TC has received a completed recommendation form from your RGP/mentor. If this recommendation form isn’t received before your appointment, then you’ll be charged the full appointment cost. We recommend confirming that our office has received the recommendation form on your behalf before scheduling an appointment with us since the Bethel schools do not offer reimbursements for sessions at the TC.

    Please note that some of our ministers/services may not available to see clients at a discounted rate. If a specific staff member or service is your priority, you are welcome to pay our standard rates.

  • The No Surprises Act, which is part of the Consolidated Appropriations Act of 2021, is designed to protect clients from receiving unexpected medical bills. The Good Faith Estimate provision of the No Surprises Act is designed to give clients an estimate of how much they’ll be charged for the healthcare services they’ll be receiving, prior to their future appointment(s).

    If you are uninsured, self-pay, or do not plan to submit a Statement for Insurance Reimbursement to your health insurance provider, you have the right to receive a Good Faith Estimate.

    In accordance with the Good Faith Estimate provision and upon request, the healthcare providers on our staff with a state-issued license/certification (names listed below), will issue a Good Faith Estimate to their clients for the services they provide. If you have not received one and would like to, please contact your licensed minister to request one.

    The Good Faith Estimate is not a contract between provider and client and does not obligate or require the client to obtain any of the listed services from the provider. The Good Faith Estimate is only an estimate and the actual services or charges may differ from what is included in the estimate. For more information click here.

    Licensed/Certified Members of our Team:

    Amaryah Reedy, LMFT

    Brenae Zanders, AMFT

    Dara Fields, LPCC

    Jennifer Brehme, LMFT

    John Mathews, LMFT

    Melissa Helbach, AMFT

    Please note: Jennifer Brehme, Brenae Zanders, and Melissa Holbach operate as therapists for clients in the state of California. They operate as pastoral counselors for clients located outside the state of California. All other licensed mental health providers on our team only work with California residents.

  • Yes! When you or your organization purchase 10+ sessions at one time, then standard sessions (normally $115) will be reduced to $100 per session. If you or your group members opt to book a specialty service, then a $100 credit will be applied to that service.

    If you decide to utilize our group discount, then email us and we'll send you an additional "group discount form" through Simple Practice where you'll provide the name, email, and phone number of any individuals you're gifting the session(s) to. They'll need to complete their own paperwork within Simple Practice (our client portal) and authorize you to gift them a session. The sessions you purchase up front will then be applied as a credit to each individual's account. 

    You (and/or your organization) have 6 months to apply the credits to any appointment costs. After that date (unless you've purchased additional bulk credits), any unused credit will be transferred to our benevolence fund to assist individuals who may otherwise not have funds to come to the Transformation Center.

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